Refund policy

 

Refund Policy

To start a return or refund, please contact us through our Contact page on the website or reach out to us using the website chatbot. 

If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Quality matters

We care about the quality of our products and the happiness of our customers. If you have any concerns about your product, please contact us through any means you prefer, and we will be happy to discuss your situation.

Damages and issues

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Change of mind

Please note that we do not offer refunds or exchanges for change of mind.

Consumer guarantees

If your goods are faulty or do not meet the guarantees under the Consumer Guarantees Act, we will meet our obligations and work with you to resolve the issue, which may include a repair, replacement, or refund as required by law.